Privacy Policy

1. Information We Collect

Account Registration Data

When you create a PRIMA TV account, we collect your name, email address, password, phone number, and subscription preference. This information is essential for account creation, subscription management, and customer support.

Device & Technical Information

We automatically collect data about the devices you use to access PRIMA TV, including device type, operating system, IP address, browser type, and unique device identifiers. This helps us optimize streaming quality and detect fraudulent activity.

Streaming Behavior & Usage Data

We track which channels you watch, what content you access, how long you stream, and your viewing patterns. This data helps us personalize recommendations and improve our service.

Payment Information

Credit card details, billing address, and transaction history are collected for subscription processing. Payment data is encrypted and processed by secure third-party payment gateways (Stripe, PayPal). PRIMA TV does not store full credit card numbers on our servers.

Communication Data

If you contact our support team via email, WhatsApp, or live chat, we collect your messages, attachments, and any information you provide to resolve your issue.

2. How We Use Your Information

Service Delivery & Account Management

• Provisioning and activating your PRIMA TV subscription
• Managing your account credentials and login sessions
• Processing subscription renewals and billing
• Delivering customer support and troubleshooting

Personalization & Recommendations

• Analyzing your viewing history to recommend relevant channels and content
• Customizing your user interface based on preferences
• Suggesting new features aligned with your usage patterns

Service Improvement & Analytics

• Identifying technical issues and optimizing streaming performance
• Understanding user behavior to improve our platform
• Conducting statistical analysis for product development

Legal Compliance & Fraud Prevention

• Preventing unauthorized account access and subscription fraud
• Enforcing our Terms of Service and other legal agreements
• Responding to legal requests from authorities

Marketing & Communications

• Sending promotional emails (only if you have opted in)
• Notifying you of service updates, feature releases, and security alerts
• Requesting feedback through surveys (optional)

3. Data Protection & Security

Encryption & Secure Storage

All sensitive data (passwords, payment information, account credentials) is encrypted using AES-256 encryption in transit and at rest. Our servers are protected by enterprise-grade firewalls and intrusion detection systems.

Regular Security Audits

We conduct quarterly penetration testing and security audits by independent third-party experts to identify and remediate vulnerabilities before they can be exploited.

Access Controls & Employee Training

Only authorized personnel with a legitimate business purpose can access your personal data. All employees are required to complete annual data protection training and sign confidentiality agreements.

Data Retention Policies

We retain your personal data only for as long as necessary to provide our services. Account data is retained for the duration of your subscription plus 30 days after cancellation (for billing reconciliation). Historical streaming data is anonymized after 12 months.

4. Cookies & Tracking Technologies

Essential Cookies

These cookies are necessary for the service to function. They enable you to stay logged in, maintain your session, and remember your preferences. Disabling them will impair service functionality.

Analytics Cookies

We use Google Analytics to understand how users interact with PRIMA TV. This helps us identify which features are most popular and where users encounter friction. You can opt out by installing the Google Analytics Opt-Out Browser Extension.

Advertising & Marketing Cookies

If you have consented, we use cookies from advertising partners (Google Ads, Facebook Pixel) to display relevant ads on other websites. You can manage these preferences in your account settings or through your browser's cookie manager.

Third-Party Tracking

Our site may include tools from third-party analytics platforms. These services have their own privacy policies, which you should review independently.

5. Your Privacy Rights

Right to Access

You have the right to request a complete copy of all personal data we hold about you. We will provide this within 30 days of your request.

Right to Rectification

If your personal data is inaccurate, you can request corrections. You can also update most information directly in your account settings.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your account and associated data. We will comply within 30 days, except where data must be retained for legal or fraud prevention purposes.

Right to Data Portability

You can request your data in a portable, machine-readable format (CSV or JSON) to transfer to another service provider.

Right to Object

You can opt out of marketing communications and non-essential data processing at any time by adjusting your account preferences or contacting our support team.

Right to Restrict Processing

You can request that we limit how we process your data for specific purposes, subject to our ability to continue providing services.

Right to Lodge a Complaint

If you believe we have violated your privacy rights, you can file a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France).

6. GDPR & International Compliance

GDPR Compliance (EU/EEA Users)

PRIMA TV fully complies with the General Data Protection Regulation (GDPR). We process personal data only with your explicit consent or on the basis of a legitimate business interest. You are entitled to all rights outlined in Articles 15–22 of the GDPR.

Data Processing Agreements

Our third-party processors (cloud hosting, payment gateways, analytics) have signed Data Processing Agreements ensuring compliance with GDPR standards.

International Data Transfers

If your data is processed outside the EU/EEA, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) as approved by the European Commission.

UK GDPR & UK Privacy Laws

UK users are protected under UK GDPR and the Data Protection Act 2018, with rights equivalent to those of EU users.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to know, delete, and opt out of the "sale" of personal information under the CCPA. These rights are accessible through your account settings.

7. Third-Party Services & Partners

Payment Processors

Stripe, PayPal, and 2Checkout process payments on our behalf. Their respective privacy policies govern the handling of payment data.

Cloud Infrastructure

We host our platform on AWS (Amazon Web Services) and Google Cloud Platform, both of which maintain industry-leading security standards and comply with GDPR.

Content Delivery Networks (CDNs)

Cloudflare and Akamai deliver streaming content globally with optimized performance. They collect only the minimum data required for content delivery.

Customer Support Tools

We use Zendesk and Freshdesk for support ticketing. Your support conversations are stored securely and accessible only to authorized support staff.

Analytics & Monitoring

Google Analytics, Mixpanel, and Sentry help us understand platform usage and identify technical issues.